Privacy Policy

1. General Information

This Privacy Policy explains how Highheels.pro (“we”, “our”, “us”) collects, uses and protects your personal data when you use our website and place orders.
By using this website, you agree to the terms of this Privacy Policy.


2. Information We Collect

We collect the following types of personal data:

• Full name
• Phone number
• Email address
• Delivery address (including city, country, postal code)
• Order history
• IP address
• Device and browser information
• Website usage data (pages viewed, actions on site) collected via analytics tools

We do not store payment card details. All payments are processed securely by third-party payment providers.


3. How We Collect Your Data

We collect data when you:

• Place an order on our website
• Enter information during checkout
• Browse our website (via cookies and analytics tools)
• Subscribe to our newsletter (if applicable)

4. Purpose of Data Processing

We use your data for the following purposes:

• Processing and fulfilling your orders
• Organizing delivery and logistics
• Communicating with you regarding your order
• Providing customer support
• Improving website performance and user experience
• Marketing and advertising (only if you gave consent)
• Analytics and website statistics

5. Legal Basis for Processing (for international compliance)

We process your data based on:

• Performance of a contract (order processing and delivery)
• Legitimate interests (website improvement, fraud prevention)
• Consent (marketing communications, newsletters, cookies where required by law)

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Improve website functionality
• Run advertising campaigns and retargeting

We use third-party services such as:

• Google Analytics
• Meta Pixel (Facebook / Instagram)
• Yandex Metrica

You can manage or disable cookies through your browser settings.


7. Sharing of Data

We may share your personal data with third parties only when necessary:

• Delivery services (e.g. CDEK, DHL and other logistics providers)
• Payment processing providers
• Analytics and advertising platforms (Google, Meta, Yandex)
• IT and hosting providers

We share only the data required for service execution (name, phone, address, order details).


8. International Data Transfers

As we operate internationally, your data may be transferred and processed outside your country of residence.
We ensure appropriate safeguards are applied to protect your personal data.


9. Data Retention

We store your personal data only as long as necessary for:

• Order processing
• Legal and tax obligations
• Customer service and dispute resolution
• Business analytics (in anonymized or aggregated form where possible)

After this period, data is securely deleted or anonymized.


10. Marketing Communications

If you subscribe to our newsletter, we may send you promotional emails.

• You can unsubscribe at any time using the link in the email or by contacting us
• We do not send marketing emails to users who only placed an order unless they explicitly subscribed

We may use advertising platforms for retargeting (Google, Meta, Yandex).


11. Data Security

We apply reasonable technical and organizational measures to protect your personal data from unauthorized access, loss or misuse.
However, no method of transmission over the internet is 100% secure.


12. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent for marketing communications

To exercise these rights, contact us at: info@myhighheels.ru


13. Children’s Privacy

Our products are not intended for children. We do not knowingly collect personal data from individuals under 18 years old.


14. Contact Information

If you have any questions about this Privacy Policy, contact us:
Email: info@myhighheels.ru
Website: https://highheels.pro